Privacy Policy

1. Who We Are

FEM Trucking ("FEM Trucking," "we," "our," or "us") is a hauling and trucking company based in San Antonio, Texas, serving San Antonio and surrounding areas. This Privacy Policy explains how we collect, use, and protect information you provide when using our services or communicating with us.

Questions? Contact us at: info@femtrucking.com

2. Information We Collect

We may collect the following information:

• Your name and company name
• Email address
• Phone number (mobile or business)
• Physical address or job site address
• Job and service request details
• Communication records (messages, approvals)

We collect this information when you request a quote, authorize work, communicate with our team, or interact with our service management platform.

3. SMS Messaging — Consent & Opt-In

By providing your mobile phone number to FEM Trucking — including in connection with a service request, work authorization, or verbal agreement — you consent to receive transactional SMS messages related to your service. These messages may include:

• Work authorization requests requiring your approval
• Confirmation of your authorization or approval
• Job status updates and scheduling information
• Follow-up communications related to your service

Consent to receive SMS messages is not a condition of service.

4. Message Frequency & Rates

Message frequency varies depending on your service activity. You may receive messages when a work authorization is sent, when your approval is recorded, or when there are updates to your active job.

Message and data rates may apply. Standard messaging and data rates from your mobile carrier apply to all SMS messages sent to or from FEM Trucking.

5. How to Opt Out or Get Help

You can opt out of SMS messages at any time by replying STOP to any message from FEM Trucking. You will receive a confirmation and no further messages will be sent.

To request help or information about our messaging program, reply HELP to any message, or contact us directly at info@femtrucking.com.

6. How We Use Your Information

We use your information to:

• Deliver and manage trucking services you have requested
• Send work authorization requests and service updates via SMS or email
• Communicate with you about your job, schedule, or billing
• Maintain records for invoicing and operational management
• Comply with legal obligations

We do not use your information for unsolicited marketing or promotional messages.

7. Sharing of Information

We do not sell, rent, or share your personal information — including your phone number — with third parties for marketing or advertising purposes.

We may share information only in these limited circumstances:

• With service providers who help us operate our platform (e.g., Twilio for SMS delivery), under strict confidentiality obligations
• When required by law, court order, or government authority
• To protect the safety, rights, or property of FEM Trucking or our clients

8. Data Retention

We retain your information for as long as reasonably necessary to provide services, fulfill contractual obligations, and comply with applicable law. If you request deletion of your data, contact us and we will respond within a reasonable time.

9. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@femtrucking.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information: